Standard Returns

UK orders only

For items purchased from www.frequencyuk.co.uk, our standard policy allows returns within 14 days from the delivery date.

We want you to feel great about every Frequency order. If something isn't quite right, returning it is simple — just follow the steps through our online returns portal below.

Important Criteria

All returns must meet the following

Note: Items that do not meet these criteria will not be refunded.

• Unworn and in original packaging
• All tags still attached
• Hygiene restrictions apply to underwear, headwear, water bottles and towels

For more information see our Refund Policy.

Please Note

A few things to be aware of

• Refunds are processed within 5 working days of your return being accepted.
• Exchanges may take up to 14 days to process from the date your return is received.
• Frequency are not responsible for returned goods lost in transit.

For any queries contact us at info@frequencyuk.co.uk.

Step 1

Enter Your Email

Use the email address you used to place your order. A one-time confirmation code will be sent to verify your account.

Step 2

Complete Your Return

Select the item(s) you want to return or exchange, choose your reason, and pick an available courier option.

Step 3

Receive Your QR Code

Once confirmed, you'll receive a QR code to be scanned at your chosen drop-off point.

Step 4

Drop It Off

Package your item securely, take it to your drop-off location, scan the QR code — and you're done!

Processing Time

Please allow up to 14 days

Exchanges may take up to 14 days to process from the date your return is received by us. This allows time for inspection and dispatch of your new item.

If you need your replacement sooner, we recommend returning your item for a refund and placing a new order separately — this is typically the fastest option.

Stock Availability

Please be aware

Note: Selecting an exchange does not reserve stock. Availability is not guaranteed.

As stock levels can change between the time you submit your return and when it arrives with us, we cannot guarantee your requested item will be available. If your preferred size or style is out of stock when your return is processed, a full refund will be issued automatically.

Condition Requirements

Items must meet our returns criteria

To be eligible for an exchange, your item must be returned in its original condition:

• Unworn and in original packaging
• All tags still attached

Important: Items that do not meet these conditions will not be accepted. No exchange or refund will be issued, and the item will be returned to your original delivery address.