Returns

Returns & Refunds

Returns Policy

Thank you for shopping at Frequency! Not entirely satisfied with your purchase? We're here to help make it right.

Standard Returns

UK orders only

For items purchased from www.frequencyuk.co.uk, our standard policy allows returns within 14 days from the delivery date.

We want you to feel great about every Frequency order. If something isn't quite right, returning it is simple — just follow the steps through our online returns portal below.

Important Criteria

All returns must meet the following

Note: Items that do not meet these criteria will not be refunded.

  • Unworn and in original packaging
  • All tags still attached
  • Hygiene restrictions apply to underwear, headwear, water bottles and towels

For more information see our Refund Policy.

Please Note

A few things to be aware of

  • We are currently unable to offer exchanges.
  • Frequency are not responsible for returned goods lost in transit.

For any queries contact us at info@frequencyuk.co.uk.

How it works

Start Your Return

All returns are handled through our online portal. Click the link below, enter your order details, and you'll be guided through the whole process.

Start Your Return →

Step 1

Enter Your Email

Use the email address you used to place your order. A one-time confirmation code will be sent to verify your account.

Step 2

Complete Your Return

Select the item(s) you want to return, choose your reason, and pick an available courier option.

Step 3

Receive Your QR Code

Once confirmed, you'll receive a QR code to be scanned at your chosen drop-off point.

Step 4

Drop It Off

Package your item securely, take it to your drop-off location, scan the QR code — and you're done!

Outside the UK

International Returns

For international orders placed via www.frequencyuk.co.uk, our standard policy allows returns within 14 days of the delivery date. International customers are responsible for all return postage costs.

View international return instructions ▼
Return Address

Send your item to

Frequency
PO Box 79
L24 1YU
United Kingdom

What to Include

Inside your parcel

  • Your order number
  • Your name and email address
  • A note clearly stating "Return" and the reason for your return
  • The item(s) in their original condition with tags attached
Important

Please read before sending

Note: Please ensure the label clearly states 'Returned Goods' on the packaging to avoid any customs delays.

  • Return postage costs are the customer's responsibility
  • We recommend using a tracked service
  • Frequency are not responsible for items lost in transit