We currently offer a refund only policy (exchanges are not available) click here for returns address.

Please note that customers will be responsible for returns costs.

Once your parcel has arrived with our returns team, the item(s) will be inspected to ensure there is no damage or defects to the goods.

If it is eligible for a refund we aim to process it within 5 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days.

If the item(s) is not eligible for a refund against our refund policy then we will be in touch via email.

WE SUGGEST THAT YOU USE a tracked or signed for royal mail service with adequate insurance should you need to make a claim.

to steer clear of any issues and delays please avoid using a third party courier service.

Frequency are not responsible for returned goods lost in transit.

all orders are shipped with dpd next working day. log in to your account to track your order.

Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information. (check junk folder).